- Situation
- A property-management group whose account reported a $21.47 cost per lead that was mostly button clicks. The true cost per lead was hard to identify, the account was struggling and spending on junk, and occupancy rates were trending down.
- What we changed
- We restructured the account to generate real leads and pipeline instead of chasing engagement signals, rebuilding conversion tracking around qualified calls and applications, cutting the leakage, and moving to conversion bidding.
- Result
- Turned around properties that were barely getting leads, which now run on healthy lead flow with leases closing. The pilot cut cost per conversion 30% with 18.6% more conversions on 17% less spend, and the qualified-call rate climbed from 44% to 50%.